TERMS OF USE

The use of www.polkacustoms.com is outlined in the clauses below. You accept the terms of use by using our website. By sending a request, order or comment you accept the terms of use of this website. Polka reserves the right to change any details on the website and or the terms of use at any time. Please read the below carefully. 


ORDERS

All orders will be processed and shipped on the same business day. Orders placed on a weekend will be processed and shipped the next business day. We will verify your order, payment method and address before shipping your order. To ensure your order is processed correctly we may ask for further details. 

If you decide to cancel an order we will accept a cancellation only if the order has not been shipped. We will not accept a cancellation if the order has been shipped. 

We will only refund and exchange items in particular circumstances. Please read our refund and exchange policy. If you are uncertain as to any details please contact us directly at info@polkacustoms.com 


Shipping 

Domestic Shipping

All Australian domestic orders will be processed and shipped the same business day. Orders made on the weekend will be processed and shipped the next business day. All orders will be shipped to the provided address given at checkout. Please make sure the postal address you provide is correct. We are not liable for items wrongly posted due to incorrect details provided. Please choose express or standard shipping when checking out. All Australian orders over $250.00 AUD include free shipping.  Once your order has been shipped, Polka is not responsible for any lost or damaged items. You will be charged all postage costs in relation to your refund or exchange.

International Shipping

International orders will be shipped using Australia Post. Orders made on the weekend will be processed and shipped the next business day. International orders will be shipped to the provided address given at checkout. Please make sure the postal address you provide is correct. We are not liable for items wrongly posted due to incorrect details provided.  Please check with your local authority for any additional taxes and duties. We are not responsible for any additional postage costs incurred. All international orders under $350.00 AUD are posted at a flat rate of $25.00 AUD. Once your order has been shipped Polka is not responsible for any lost or damaged items. You will be charged all postage costs in relation to your refund or exchange.

Polka is not responsible for any additional taxes, duties or charges imposed on the delivery of your order. Please check with your local authority.